Creating a Support Ticket

Use a support ticket when you need help with billing, account access, bugs, feature requests, security concerns, or anything that does not fit another category.

Open Support#

You can start a ticket from either place:

1. Click the Contact support icon in the top bar.
2. Or click your avatar in the sidebar and open Support.

Create a Ticket#

1. Click New ticket or open the support form directly.
2. Choose the issue type that best matches your request.
3. Add a short subject.
4. Describe the issue, where it happened, and any details that may help.
5. Click Create ticket.

Choose Issue Type#

• Billing: invoices, plans, payments.
• Account: login, profile, workspace access.
• Bug: something broken or not working.
• Feature: request or improve functionality.
• Security: privacy, data, suspicious activity.
• Other: anything that does not fit above.

After Submitting#

Support replies in the ticket thread. When support responds, you receive an in-app notification that links back to the ticket.

You can continue the conversation by opening the ticket and sending another reply.